Reservations can be made through our official website (https://tmshotel.vn), online travel agencies, or by contacting our reservation team directly via email at reservations-dn@tmshotel.vn or hotline đź“ž +84 236 3755 999
For the best experience and additional exclusive benefits, we recommend booking directly through our official channels.
We accept cash, bank transfers, and major credit cards, including Visa, MasterCard, and JCB.
Payment methods may vary depending on the booking channel and reservation conditions.
Yes. For reservations made directly through our website or via email, a valid credit card is required to guarantee the booking and secure the room for your arrival.
Specific payment and cancellation terms may vary depending on the selected rate plan of each booking.
Yes, you may book multiple rooms under a single reservation, subject to availability.
Yes, you can request a high floor room. We will do our best to accommodate your preference; however, it is subject to availability at the time of check-in.
Yes, we offer special rates and benefits for long-stay guests. Please contact our Reservations team directly so we can provide the most suitable offer based on your length of stay and travel dates.
Guests are required to present a valid passport or government-issued ID at check-in for registration purposes. A credit card is required for payment or a refundable security deposit. Alternatively, a refundable cash deposit is required upon check-in.
Check-in is from 14:00, and check-out is before 11:00.
Early check-in and late check-out are subject to availability and may incur additional charges.
Yes. Complimentary luggage storage is available for guests before check-in and after check-out.
The hotel offer
Bathtubs are available in Family Suite 2-Bedroom Ocean View. For other room types, a limited number of rooms feature bathtubs, which may be requested subject to availability.
Yes, housekeeping service is provided daily to ensure a comfortable stay. Additional housekeeping assistance is available upon request by contacting our Front Desk.
All guest rooms are non-smoking. Each room has a private balcony, where smoking is permitted with the balcony door closed.
Instructions for using the in-room phone are available in the Hotel Directory provided in every guest room. Guests may also contact the Front Desk for assistance if needed.
Yes, baby cots are available free of charge, subject to availability. Guests are kindly advised to contact the hotel in advance to arrange.
Yes, all bathrooms are equipped with adjustable privacy blinds, which can be closed for full privacy at any time. In some photos, the blinds may appear open to showcase the room design and view.
Yes, the front desk operates 24 hours a day to assist guests at any time.
The hotel’s rooftop infinity pool is located on the 25th floor and offers beautiful ocean views. Access is complimentary for all in-house guests, and it is open daily from 06:00 to 20:00. Pool towels are available at the pool area for guests’ convenience.
Yes, airport transfer services can be arranged upon request. Guests are kindly advised to contact the hotel in advance to arrange the service. Additional charges apply.
Babysitting services can be arranged upon request. Please contact our Front Desk for assistance. Alternatively, children may enjoy activities at our Kids’ Club on the 1st floor.
Yes, the hotel features a fitness center located on the Spa Floor, open daily from 06:00 to 21:00.
Yes, the hotel features a Kids’ Club on the 1st floor, where children can enjoy a variety of activities. Access is complimentary for all in-house guests, and the Kids’ Club is open daily from 08:00 to 20:00.
Yes, the hotel provides laundry services for guests. Please contact our Front Desk for assistance.
The hotel does not provide motorbike rental services. However, complimentary bicycles are available for guests’ use. Please contact our Front Desk for more information.
Yes, complimentary high-speed Wi-Fi is available throughout the hotel.
Yes, the hotel offers a limited number of parking spaces located behind the hotel, subject to availability.
Yes, tours and local activities can be arranged upon request with an additional charge. Guests may contact our Front Desk for assistance with recommendations and bookings.
Yes, please inform us if you are celebrating a birthday, honeymoon, or other special occasion. We can arrange a simple decoration on a complimentary basis.
For guests who would like to make the stay more special, decoration packages can also be arranged with an additional charge upon request. Advance notice is recommended for better arrangements.
The hotel features three dining outlets:
Yes, a daily buffet breakfast featuring Vietnamese and international dishes is served from 06:30 to 10:00 at Savor Restaurant. During peak periods, breakfast may also be served at Magic Lounge, offering the same menu.
Note:
Yes, in-room dining service is available daily from 06:00 to Midnight. Guests may refer to the in-room dining menu provided in the room or contact our Front Desk for assistance.
Yes, the restaurant offers a selection of vegetarian options on the menu. Guests may also inform our team of any dietary preferences or restrictions.
Yes. Our Mélangé Spa is located on the Spa Floor (the 13th floor) of the hotel and operates daily from 08:00 to 22:00.
Spa reservations can be made directly at Mélangé Spa or through our Front Desk. Our team will be happy to assist with booking arrangements.
The spa offers a variety of services including full-body massage, foot massage, head massage, and hair washing services
Smoking is not permitted in guest rooms or any indoor areas of the hotel. Guests who wish to smoke are kindly requested to use the designated outdoor areas on the balconies.
Pets are not permitted at the hotel.
Children are welcome at the hotel.
Up to two children under 12 years old may share the room with their parents using existing bedding.
Child surcharges and extra bed fees may vary depending on the booking channel and selected rate plan. Please refer to your booking confirmation for the exact inclusions and applicable charges
Visitors are allowed in guest rooms, with a maximum of two visitors per room.Â
For security and guest privacy, outside visitors are not permitted after 22:00.
Yes, outside food and beverages are allowed. However, strong-smelling items such as seafood or durian are not permitted in guest rooms. Guests may request assistance from the Front Desk to store these items if needed.
Guests are advised to store their valuables in the safety box provided in the room. The hotel cannot be held responsible for the loss of cash or personal valuables left unattended in guest rooms or public areas.
Yes, VAT invoices can be issued for payments made directly to the hotel. Guests are kindly requested to provide the required billing information at the Front Desk during check-out.
For reservations made through online travel agencies or other third-party channels, guests are advised to contact the respective booking provider directly to request an invoice.
Our staff can assist guests in Vietnamese and English. Additional language support, including Chinese, Korean, and Japanese, may be available depending on the team members on duty.
The hotel is located just across the road from My Khe Beach, offering easy access within a short walking distance.
